Benefits Services

Sarah Hayes

Account Executive

Sarah Hayes

Account Executive Phone: 603-232-9311 Office: New Hampshire

Sarah joined CGI in 2004 after spending nearly two years in the Anthem Individual Sales department, going from a Sales Assistant to an Account Manager. She was responsible for both group and non-group sales and renewals and spent most of her time with outside agents. Prior to Anthem she was employed in the Annuities department for Fidelity Investments in Merrimack.

Adam Dunn

Account Executive

Adam Dunn

Account Executive Phone: (603) 232-9313 Office: New Hampshire

Adam has worked for both insurance carriers and brokerage agencies, resulting in over 15 years of a strong background in insurance. He holds a BA degree in Economics from the University of Maine and is a licensed producer in Life, Accident & Health plans.

Adam’s goal is aligned with the corporate goal of becoming an extension of our clients’ Human Resource Department. He achieves this through constant communication, attention to detail and personalized customer service.

Angel Mitton

Account Executive
Angel Mitton

Angel Mitton

Account Executive Phone: (207) 730-7222 Office: New Hampshire

Angel comes to CGI with over 10 years’ experience in the employee benefits industry. She graduated from Champlain College in Burlington VT with a Bachelor of Science in Networking/PC. Prior to joining CGI, Angel worked in a similar capacity, servicing clients and producers in the Maine/New Hampshire fully and self-insured large/small group market. Some of her many roles included group enrollment implementation, daily benefit administration, billing/claim resolutions, educating group’s employees of their benefits and web training & setups. She has also worked for several years at Fletcher Allen Health Care in Vermont assisting with billing carriers and helping patients with resolving claim issues. With Angel’s diverse background and many years of customer service experience, she is able to provide clients a personalized approach and strives to build long lasting relationships with them. Angel is licensed life & health agent in Maine and New Hampshire.

April Kuhl

Account Executive

April Kuhl

Account Executive Phone: 866-223-1140 Office: Vermont

April joined CGI in 2007 and is working in our Vermont office. She has over 18 years’ experience in the insurance industry, concentrating in particular on group health care benefits. April is a valuable resource for the implementation, education and service of consumer driven health care plans and, as such, has become well known and highly regarded amongst her Vermont peers.

She is one of a select group of agents serving on the BCBSVT Agent Board of Advisors. April believes that providing outstanding customer service is the key to a successful agent-client relationship. Having built our agency under the same premise, April is very excited to be working with our team of elite producers at CGI.

Brian McVeigh

Account Manager

Brian McVeigh

Account Manager Phone: 603-232-9320 Office: New Hampshire

Brian joined CGI in 2006 after spending many years with a large automotive parts distributor located in Massachusetts. He headed their customer service and IT departments. His role at CGI, Account Manager, is to continue his success in customer service wherein he diligently works to resolve day-to-day issues for his clients.

Carol Rousseau

Account Manager
Carol Vaillancourt

Carol Rousseau

Account Manager Phone: (603) 232-9301 Office: New Hampshire

Carol joined CGI in May 2015 with over 30 years in the insurance industry. Prior to joining CGI, she worked as an Account Manager for a local third-party administrator specializing in Flexible Spending Account, Health Reimbursement Account and COBRA administration. Carol’s experience also includes working as a Claims Specialist, Medical Administration Assistant, Medical Billing and Coding, Customer Service Representative and Eligibility Specialist in the insurance field.

Christine Boucher

Account Executive

Christine Boucher

Account Executive Phone: 603-232-9397 Office: New Hampshire

Christine has been working in the insurance industry for several years developing strong client relationships.  Prior to coming into the insurance industry Christine’s background was in the Human Resources field managing benefits administration, recruitment and employee relations for multi-state locations.

Christine is a licensed Producer for Life, Accident & Health Insurance in the state of NH.  Her primary focus is servicing small groups and individual accounts with their benefit administration and renewal process.  She also works with new clients, small group employers and individuals to evaluate what best suites their benefit needs.

Christine feels one of the most important things a broker can do for their clients is to create a relationship of mutual trust.  Her goal is to create this type of relationship with all of her clients, along with consistently providing exceptional customer service by exceeding clients’ expectations.

Colleen Hernandez

Account Executive
Colleen Hernandez

Colleen Hernandez

Account Executive Phone: (954) 637-4274 Office: Florida

Colleen Hernandez comes to CGI with a Bachelor’s Degree in education, a life, health and fired annuities license and an extensive service background with several years’ experience in the healthcare industry. Prior to joining CGI, Colleen was employed at The Meltzer Group for over 4 years, and before that a General Agency working with clients and producers in servicing Florida Blue and NHP/UHC groups. Some of her many roles included employer group benefit educations and presentations, new group enrollment implementations and renewal enrollment implementation.

Colleen’s goal is to provide exceptional service to all employers and group employees. She prides herself on getting answers and always following through. She values long term business relationships and is always willing to help in whatever way she can.

Dara Cote

Account Executive

Dara Cote

Account Executive Phone: (603) 232-9305 Office: New Hampshire

Dara graduated from the University of New Hampshire with a Bachelor’s Degree in Business Administration and has been in the health insurance industry for over 10 years. Her background ranges from working directly for an insurance carrier to managing a benefits team for one of the largest agencies in the state. She is a licensed producer and is well versed with both fully and self-insured health plans.

Dara feels that one of the most important things that a broker can do for their clients is to create a relationship of mutual trust. Employee benefits are one of the largest expenses for an employer to have and it is imperative that the employer feel that their broker is always looking out for their best interest. Dara’s goal is to create this type of relationship with all of her clients.

David Carlson

Account Executive

David Carlson

Account Executive Phone: (603) 232-9309 Office: New Hampshire

Service is the foundation of CGI, and Dave’s extensive background in the customer service field is a true asset. Dave attended the University of Vermont and was a manager in the automotive industry for over 10 years before joining Healthsource’s member services department.

After several years with Cigna, he joined CGI and has been here for over 10 years. He is committed to maintaining the tradition of customer service excellence in both sales and service that CGI has become famous for providing.

Debbie Reto

Account Executive
Deborah Reto

Debbie Reto

Account Executive Phone: (954) 637-4273 Office: Florida

Debbie Reto comes to CGI Business Solutions with 7 years’ experience in the health insurance industry. Including 2 years’ experience with medical billing, where she advocated on behalf of both the member and provider to have claims processed, posted payments on behalf of the provider and audited accounts. Debbie also has 5 years’ experience in the health insurance industry, working on the broker side. While employed at The Meltzer Group Debbie obtained her 215 license and worked with groups of various sizes in a multitude of capacities. Her role included, managing multiple accounts in all market segments, advocating on behalf of members with claims issues, processing enrollment, conducting group presentations, new group implementation, as well as renewal implementation.

Debbie is the proud parent of 2 children who keep her very busy with their school activities and travel sports. She like traveling with her friends and family in her spare time.

Jamie Beland

Account Executive

Jamie Beland

Account Executive Phone: 603-232-9326 Office: New Hampshire

With more than 17 years in the industry, Jamie is experienced in all facets of employee benefits, including self-insured and fully insured options. Prior to joining CGI, she held a variety of roles at a major insurance carrier in the region – in both retention and new business sales, for all size markets. Through her diverse experience, Jamie has developed a keen understanding of the New England marketplace, and the unique requirements of each market segment.
Jamie gives particular attention to reporting and analysis and strategic planning – ensuring that her clients have access to, and understand the information that is available to them, and guides them to use the data to make meaningful and effective decisions with regards to their benefits package. She understands that each client is facing their own unique challenges, and looks forward to working collaboratively with them to create and implement a solution that is tailored for their needs.

Joan Harrigan

Account Executive

Joan Harrigan

Account Executive Phone: 207-730-7222 Office: New Hampshire

Joan has worked with employee benefits for more than 30 years. She is a graduate of the College of William and Mary in Virginia, with a degree in English and did graduate work in debate at Wayne State University, Detroit, MI. Joan joined CGI in 2009, bringing extensive experience as a benefits consultant, carrier sales manager, and as the practice manager of a general surgical practice in Maine.

She is experienced in the plan design, underwriting, sales, and service of insured and self-funded plans, as well as writing benefit communication materials. Joan has worked for the Hartford, CIGNA, and Anthem BCBS in markets around the country. Her approach is proactive and consultative, and is based on a thorough knowledge of her clients. She is an active volunteer at the Maine Medical Center and her local libraries and enjoys free-lance writing for various publications.

Julie Fisher

Account Executive

Julie Fisher

Account Executive Phone: 603-232-9358 Office: New Hampshire

Julie joined CGI in 2016 with over 15 years of experience working in the insurance industry. She has worked on both on the insurance carrier side as well as many years as a licensed health and life producer in the State of NH, MA and ME. Julie prides herself on her client focused customer service approach and her strength in building strong, mutually trusting relationships. With a focus on small to mid-sized companies she understands the budgetary and day-to-day challenges of her clients.

Kara O'Connell

Account Executive

Kara O'Connell

Account Executive Phone: 603-232-9367 Office: New Hampshire

Kara holds both an Associates Degree in Paralegal Studies and a Business Administration Degree. Since 1994 she has worked for two large health insurance companies and one national dental and vision carrier. Her experience ranges from customer service to members, producers and clients in the health insurance industry to managing the sales and service of her own block of dental and vision polices in New England. She is a licensed producer in many states and understands the complexities of the current insurance market.

Kara’s goal is to provide exceptional service and to be the last call a client needs to make. She prides herself on getting answers and always following through. Kara’s goal is to help clients balance the cost of insurance with the benefits their employees have come to enjoy. She values long term business relationships and is always willing to help.

Lea Apple

Account Executive

Lea Apple

Account Executive Phone: 603-232-9396 Office: New Hampshire

Lea comes to CGI after spending many years working in physician offices and teaching ballet.  Lea holds a Bachelor’s Degree in Creative Arts from Bradford College, in Haverhill, MA.  Lea is working in the small groups area of CGI, and is looking forward to giving excellent customer service to all of CGI’s small group clients.

Linda Additon

Account Executive

Linda Additon

Account Executive Phone: 207-730-7222 Office: New Hampshire

Linda joined CGI’s team several years ago. She brings with her a diverse background in employee benefits and is focused on providing services and benefits tailored to each client’s employer group needs.

Lisa Sullivan

Account Executive

Lisa Sullivan

Account Executive Phone: 603-232-9308 Office: New Hampshire

Lisa joined CGI in the fall of 2003. She graduated from the University of New Hampshire with a Bachelor’s Degree in Business Administration and possesses over 15 years’ experience in employee benefits. She is a member of the Advisory Council for a NH based health insurance company.

Lisa likes to take a consultative approach when assisting clients with their benefit programs. She believes that each client’s benefit package should be tailored to correlate with their corporate philosophy, satisfy budget limitations, and meet the needs of their individual employees. By working with her clients to develop long term benefit strategies, her clients can forecast budgets more accurately and can exhibit more control over rising health care costs.

Mandy Gearing

Account Executive

Mandy Gearing

Account Executive Phone: 603-232-9333 Office: New Hampshire

Mandy comes to CGI with an extensive service background and several years’ experience in the healthcare industry. Prior to joining CGI, Mandy was employed at Anthem Blue Cross Blue Shield for over 6 years,, working with clients and producers in servicing New Hampshire’s fully and self-insured large group market. Some of her many roles included employer group benefit educations and presentations, web trainings and group enrollment implementations.

Mandy is proud of the personal touch she can deliver to her clients and strives to build and maintain strong, long lasting relationships with them. She understands not every client has the same needs and believes that an open line of communication is vital in making sure their needs are met. Mandy is licensed in New Hampshire as a producer.

Matt Gennetti

Underwriting Analyst
Matt Gennetti

Matt Gennetti

Underwriting Analyst Phone: (603) 232-9312 Office: New Hampshire

Matt joined CGI in 2013 after over 3 years of experience in the banking industry with Bellwether Community Credit Union. He graduated from Saint Anselm College with a Bachelor’s Degree in Mathematics and holds FINRA Series 6, 63, and 65 licenses, as well as his life & health insurance license. Matt provides service and assistance for various retirement products on both the plan and individual levels. He also works with producers and AEs at CGI to provide healthcare underwriting support for large groups. Additionally, Matt provides assistance to individuals and families in the individual healthcare marketplace.

Nancy Stockton

Account Executive
Nancy Stockton

Nancy Stockton

Account Executive Phone: (603) 232-9382 Office: New Hampshire

Nancy Stockton joins CGI with over nine years of industry experience with managing accounts ranging from small privately owned companies to large corporations. Prior to joining the CGI team Nancy was an Account Manager at Anthem Blue Cross Blue Shield and most recently worked as a Senior Account Manager in an agency setting. Nancy is strongly committed to partnering with her clients and building long lasting relationships. This philosophy includes providing an authentic personal touch and aiming to always exceed a client’s expectations. She is also committed to understanding every client’s specific needs, as she believes it is this clear understanding that navigates each and every client towards reaching their unique set of goals.

Nicole Cheli

Account Manager

Nicole Cheli

Account Manager Phone: (603) 232-9390 Office: New Hampshire

Nicole joined CGI in 2015. She has an extensive background in customer service after working for several years in a retail management position and the mortgage industry. She works with the Account Management Team ensuring that employees are accurately enrolled in their company’s benefits. She provides daily customer service and support to the Account Executives and clients. She takes pride in providing a high level of customer service to CGI’s internal and external customers.

Stephanie Shackford

Account Executive
Stephanie shackford

Stephanie Shackford

Account Executive Phone: (603) 232-9316 Office: New Hampshire

Stephanie comes to CGI with an extensive service background and several years’ experience in the healthcare industry. Prior to joining CGI, Stephanie was employed at Anthem Blue Cross Blue Shield for over 14 years, she worked in customer service, enrollment and billing, groups of 1, and spent the last seven years as a Field Service Representative working with clients and producers in servicing New Hampshire’s fully and self-insured large group market alongside with the small group markets for Life, Disability, Dental and Vision. Some of her many roles included employer group benefit educations and presentations, and group enrollment implementations.

Stephanie is proud of the personal touch she can deliver to her clients and strives on the dedication she will give to each and every client. Her goal is to build and maintain strong, long lasting relationships with each and every one of them. She prides herself on getting answers and always following through, she is always willing to help and go that extra mile to ensure the well-being of her clients. Stephanie is a licensed life & health agent in New Hampshire. She is very excited to be working with our team of Account Executives at CGI.

Terri McNeil

Account Executive

Terri McNeil

Account Executive Phone: 603-232-9386 Office: New Hampshire

Terri is a licensed Accident, Life and Health producer with over 25 years of experience in the healthcare industry. Prior to joining CGI in 2016, Terri was an Account Executive with Harvard Pilgrim Health Care of New England for 14 years. During her time as an Account Executive, Terri was responsible for product development, maintaining client and broker relationships, problem resolution, renewal negotiations and business retention for fully insured and self-funded large group market. Terri also held positions in Member Services, Provider Relations and Behavioral Health Contracting. Prior to her 24-year career with Harvard Pilgrim Health Care, Terri was an office manager for a psychiatric practice in Nashua, NH. Terri attended Rivier University, and is currently completing a Bachelor’s Degree in Business Studies and Organizational Leadership from Southern NH University. An active volunteer in the community, Terri coaches cheerleading, and supports CASA, the American Heart Association, the Boys and Girls Club of Souhegan Valley, and the Diabetes Foundation.

Tyler Brown

Account Executive

Tyler Brown

Account Executive Phone: (603) 232-9384 Office: New Hampshire

Tyler provides daily customer service and support to the small group, individual and Medicare Units. Tyler joined CGI in September of 2012. He graduated from the University of New Hampshire with a Bachelor’s Degree in Sociology and takes great pride in providing exemplary customer service and support to the small group, individual and Medicare units here at CGI.

Ashley Horlor

Enrollment Specialist

Ashley Horlor

Enrollment Specialist Phone: 207-730-7222 Office: New Hampshire

Ashley joined CGI in July of 2017 after working for several years in the banking and customer service industries.  Her experience in finance has provided her with the skills necessary to pay close attention to detail, which helps her to give clients exemplary support in her role as an Enrollment Specialist.  Ashley takes pride in ensuring that each individual employee and situation is handled with care throughout their enrollment process, and whenever any questions or concerns regarding their benefits may arise.