Sarah HayesAccount Executive
Sarah HayesAccount Executive Email: Click here Phone: 603-232-9311 Office: New Hampshire
Sarah joined CGI in 2004 after spending nearly two years in the Anthem Individual Sales department, going from a Sales Assistant to an Account Manager. She was responsible for both group and non-group sales and renewals and spent most of her time with outside agents. Prior to Anthem she was employed in the Annuities department for Fidelity Investments in Merrimack.
Adam DunnAccount Executive
Adam DunnAccount Executive Email: Click here Phone: (603) 232-9313 Office: New Hampshire
Adam has worked for both insurance carriers and brokerage agencies, resulting in over 15 years of a strong background in insurance. He holds a BA degree in Economics from the University of Maine and is a licensed producer in Life, Accident & Health plans.
Adam’s goal is aligned with the corporate goal of becoming an extension of our clients’ Human Resource Department. He achieves this through constant communication, attention to detail and personalized customer service.
Angel MittonAccount Executive
Angel MittonAccount Executive Email: Click here Phone: (207) 730-7222 Office: New Hampshire
Angel comes to CGI with over 10 years’ experience in the employee benefits industry. She graduated from Champlain College in Burlington VT with a Bachelor of Science in Networking/PC. Prior to joining CGI, Angel worked in a similar capacity, servicing clients and producers in the Maine/New Hampshire fully and self-insured large/small group market. Some of her many roles included group enrollment implementation, daily benefit administration, billing/claim resolutions, educating group’s employees of their benefits and web training & setups. She has also worked for several years at Fletcher Allen Health Care in Vermont assisting with billing carriers and helping patients with resolving claim issues. With Angel’s diverse background and many years of customer service experience, she is able to provide clients a personalized approach and strives to build long lasting relationships with them. Angel is licensed life & health agent in Maine and New Hampshire.
April KuhlAccount Executive
April KuhlAccount Executive Email: Click here Phone: 866-223-1140 Office: Vermont
April joined CGI in 2007 and is working in our Vermont office. She has over 18 years’ experience in the insurance industry, concentrating in particular on group health care benefits. April is a valuable resource for the implementation, education and service of consumer driven health care plans and, as such, has become well known and highly regarded amongst her Vermont peers.
She is one of a select group of agents serving on the BCBSVT Agent Board of Advisors. April believes that providing outstanding customer service is the key to a successful agent-client relationship. Having built our agency under the same premise, April is very excited to be working with our team of elite producers at CGI.
Brian McVeighAccount Manager
Brian McVeighAccount Manager Email: Click here Phone: 603-232-9320 Office: New Hampshire
Brian joined CGI in 2006 after spending many years with a large automotive parts distributor located in Massachusetts. He headed their customer service and IT departments. His role at CGI, Account Manager, is to continue his success in customer service wherein he diligently works to resolve day-to-day issues for his clients.
Carol RousseauAccount Manager
Carol RousseauAccount Manager Email: Click here Phone: (603) 232-9301 Office: New Hampshire
Carol joined CGI in May 2015 with over 30 years in the insurance industry. Prior to joining CGI, she worked as an Account Manager for a local third-party administrator specializing in Flexible Spending Account, Health Reimbursement Account and COBRA administration. Carol’s experience also includes working as a Claims Specialist, Medical Administration Assistant, Medical Billing and Coding, Customer Service Representative and Eligibility Specialist in the insurance field.
Christine BoucherAccount Executive
Christine BoucherAccount Executive Email: Click here Phone: 603-232-9397 Office: New Hampshire
Christine has been working in the insurance industry for several years developing strong client relationships. Prior to coming into the insurance industry Christine’s background was in the Human Resources field managing benefits administration, recruitment and employee relations for multi-state locations.
Christine is a licensed Producer for Life, Accident & Health Insurance in the state of NH. Her primary focus is servicing small groups and individual accounts with their benefit administration and renewal process. She also works with new clients, small group employers and individuals to evaluate what best suites their benefit needs.
Christine feels one of the most important things a broker can do for their clients is to create a relationship of mutual trust. Her goal is to create this type of relationship with all of her clients, along with consistently providing exceptional customer service by exceeding clients’ expectations.
Colleen HernandezAccount Executive
Colleen HernandezAccount Executive Email: Click here Phone: (954) 637-4274 Office: Florida
Colleen Hernandez comes to CGI with a Bachelor’s Degree in education, a life, health and fired annuities license and an extensive service background with several years’ experience in the healthcare industry. Prior to joining CGI, Colleen was employed at The Meltzer Group for over 4 years, and before that a General Agency working with clients and producers in servicing Florida Blue and NHP/UHC groups. Some of her many roles included employer group benefit educations and presentations, new group enrollment implementations and renewal enrollment implementation.
Colleen’s goal is to provide exceptional service to all employers and group employees. She prides herself on getting answers and always following through. She values long term business relationships and is always willing to help in whatever way she can.
Dara CoteAccount Executive
Dara CoteAccount Executive Email: Click here Phone: (603) 232-9305 Office: New Hampshire
Dara graduated from the University of New Hampshire with a Bachelor’s Degree in Business Administration and has been in the health insurance industry for over 10 years. Her background ranges from working directly for an insurance carrier to managing a benefits team for one of the largest agencies in the state. She is a licensed producer and is well versed with both fully and self-insured health plans.
Dara feels that one of the most important things that a broker can do for their clients is to create a relationship of mutual trust. Employee benefits are one of the largest expenses for an employer to have and it is imperative that the employer feel that their broker is always looking out for their best interest. Dara’s goal is to create this type of relationship with all of her clients.
David CarlsonAccount Executive
David CarlsonAccount Executive Email: Click here Phone: (603) 232-9309 Office: New Hampshire
Service is the foundation of CGI, and Dave’s extensive background in the customer service field is a true asset. Dave attended the University of Vermont and was a manager in the automotive industry for over 10 years before joining Healthsource’s member services department.
After several years with Cigna, he joined CGI and has been here for over 10 years. He is committed to maintaining the tradition of customer service excellence in both sales and service that CGI has become famous for providing.
Debbie RetoAccount Executive
Debbie RetoAccount Executive Email: Click here Phone: (954) 637-4273 Office: Florida
Debbie Reto comes to CGI Business Solutions with 7 years’ experience in the health insurance industry. Including 2 years’ experience with medical billing, where she advocated on behalf of both the member and provider to have claims processed, posted payments on behalf of the provider and audited accounts. Debbie also has 5 years’ experience in the health insurance industry, working on the broker side. While employed at The Meltzer Group Debbie obtained her 215 license and worked with groups of various sizes in a multitude of capacities. Her role included, managing multiple accounts in all market segments, advocating on behalf of members with claims issues, processing enrollment, conducting group presentations, new group implementation, as well as renewal implementation.
Debbie is the proud parent of 2 children who keep her very busy with their school activities and travel sports. She like traveling with her friends and family in her spare time.
Joan HarriganAccount Executive
Joan HarriganAccount Executive Email: Click here Phone: 207-730-7222 Office: New Hampshire
Joan has worked with employee benefits for more than 30 years. She is a graduate of the College of William and Mary in Virginia, with a degree in English and did graduate work in debate at Wayne State University, Detroit, MI. Joan joined CGI in 2009, bringing extensive experience as a benefits consultant, carrier sales manager, and as the practice manager of a general surgical practice in Maine.
She is experienced in the plan design, underwriting, sales, and service of insured and self-funded plans, as well as writing benefit communication materials. Joan has worked for the Hartford, CIGNA, and Anthem BCBS in markets around the country. Her approach is proactive and consultative, and is based on a thorough knowledge of her clients. She is an active volunteer at the Maine Medical Center and her local libraries and enjoys free-lance writing for various publications.
Julie FisherAccount Executive
Julie FisherAccount Executive Email: Click here Phone: 603-232-9358 Office: New Hampshire
Julie joined CGI in 2016 with over 15 years of experience working in the insurance industry. She has worked on both on the insurance carrier side as well as many years as a licensed health and life producer in the State of NH, MA and ME. Julie prides herself on her client focused customer service approach and her strength in building strong, mutually trusting relationships. With a focus on small to mid-sized companies she understands the budgetary and day-to-day challenges of her clients.
Kara O'ConnellAccount Executive
Kara O'ConnellAccount Executive Email: Click here Phone: 603-232-9367 Office: New Hampshire
Kara holds both an Associates Degree in Paralegal Studies and a Business Administration Degree. Since 1994 she has worked for two large health insurance companies and one national dental and vision carrier. Her experience ranges from customer service to members, producers and clients in the health insurance industry to managing the sales and service of her own block of dental and vision polices in New England. She is a licensed producer in many states and understands the complexities of the current insurance market.
Kara’s goal is to provide exceptional service and to be the last call a client needs to make. She prides herself on getting answers and always following through. Kara’s goal is to help clients balance the cost of insurance with the benefits their employees have come to enjoy. She values long term business relationships and is always willing to help.
Lea AppleAccount Executive
Lea AppleAccount Executive Email: Click here Phone: 603-232-9396 Office: New Hampshire
Lea comes to CGI after spending many years working in physician offices and teaching ballet. Lea holds a Bachelor’s Degree in Creative Arts from Bradford College, in Haverhill, MA. Lea is working in the small groups area of CGI, and is looking forward to giving excellent customer service to all of CGI’s small group clients.
Linda AdditonAccount Executive
Lisa SullivanAccount Executive
Lisa SullivanAccount Executive Email: Click here Phone: 603-232-9308 Office: New Hampshire
Lisa joined CGI in the fall of 2003. She graduated from the University of New Hampshire with a Bachelor’s Degree in Business Administration and possesses over 15 years’ experience in employee benefits. She is a member of the Advisory Council for a NH based health insurance company.
Lisa likes to take a consultative approach when assisting clients with their benefit programs. She believes that each client’s benefit package should be tailored to correlate with their corporate philosophy, satisfy budget limitations, and meet the needs of their individual employees. By working with her clients to develop long term benefit strategies, her clients can forecast budgets more accurately and can exhibit more control over rising health care costs.
Mandy GearingAccount Executive
Mandy GearingAccount Executive Email: Click here Phone: 603-232-9333 Office: New Hampshire
Mandy comes to CGI with an extensive service background and several years’ experience in the healthcare industry. Prior to joining CGI, Mandy was employed at Anthem Blue Cross Blue Shield for over 6 years,, working with clients and producers in servicing New Hampshire’s fully and self-insured large group market. Some of her many roles included employer group benefit educations and presentations, web trainings and group enrollment implementations.
Mandy is proud of the personal touch she can deliver to her clients and strives to build and maintain strong, long lasting relationships with them. She understands not every client has the same needs and believes that an open line of communication is vital in making sure their needs are met. Mandy is licensed in New Hampshire as a producer.
Matt GennettiUnderwriting Analyst
Matt GennettiUnderwriting Analyst Email: Click here Phone: (603) 232-9312 Office: New Hampshire
Matt joined CGI in 2013 after over 3 years of experience in the banking industry with Bellwether Community Credit Union. He graduated from Saint Anselm College with a Bachelor’s Degree in Mathematics and holds FINRA Series 6, 63, and 65 licenses, as well as his life & health insurance license. Matt provides service and assistance for various retirement products on both the plan and individual levels. He also works with producers and AEs at CGI to provide healthcare underwriting support for large groups. Additionally, Matt provides assistance to individuals and families in the individual healthcare marketplace.
Connie CimlerAccount Executive
Connie CimlerAccount Executive Email: Click here Phone: 603-232-9310 Office: New Hampshire
Connie joined CGI Business Solutions in September, 2018 with over 22 years’ experience as a top sales Account Executive working for a key health and multiple line insurance carrier in NH. Connie is a Life and Health Producer, licensed in NH and Maine.
Born in Portland, Maine, Connie has lived throughout New England and in Europe. Connie is a graduate of Pinkerton Academy following which she attended Keene State College and Notre Dame College. She is a four season outdoor enthusiast and an avid alpine and cross country skier.
Connie has a high level of expertise and success in Individual and Senior sales, and holds current certifications to sell on the Federal Facilitated Marketplace and is certified through AHIP (America’s Health Insurance Plans) to sell Medicare Advantage and Part D plans to those over 65 or under 65 with disabilities. Connie has also had several years’ experience in the Small Group market in both selling and renewing group plans through brokers.
Connie’s skill set includes strong customer service skills, a driven sales focus and a willingness to help others succeed. Connie prides herself on consistent marketing communication, strong attention to detail and ensuring a positive and focused experience for all clients
Nancy StocktonAccount Executive
Nancy StocktonAccount Executive Email: Click here Phone: (603) 232-9382 Office: New Hampshire
Nancy Stockton joins CGI with over nine years of industry experience with managing accounts ranging from small privately owned companies to large corporations. Prior to joining the CGI team Nancy was an Account Manager at Anthem Blue Cross Blue Shield and most recently worked as a Senior Account Manager in an agency setting. Nancy is strongly committed to partnering with her clients and building long lasting relationships. This philosophy includes providing an authentic personal touch and aiming to always exceed a client’s expectations. She is also committed to understanding every client’s specific needs, as she believes it is this clear understanding that navigates each and every client towards reaching their unique set of goals.
Nicole CheliAccount Manager
Nicole CheliAccount Manager Email: Click here Phone: (603) 232-9390 Office: New Hampshire
Nicole joined CGI in 2015. She has an extensive background in customer service after working for several years in a retail management position and the mortgage industry. She works with the Account Management Team ensuring that employees are accurately enrolled in their company’s benefits. She provides daily customer service and support to the Account Executives and clients. She takes pride in providing a high level of customer service to CGI’s internal and external customers.
Stephanie ShackfordAccount Executive
Stephanie ShackfordAccount Executive Email: Click here Phone: (603) 232-9316 Office: New Hampshire
Stephanie comes to CGI with an extensive service background and several years’ experience in the healthcare industry. Prior to joining CGI, Stephanie was employed at Anthem Blue Cross Blue Shield for over 14 years, she worked in customer service, enrollment and billing, groups of 1, and spent the last seven years as a Field Service Representative working with clients and producers in servicing New Hampshire’s fully and self-insured large group market alongside with the small group markets for Life, Disability, Dental and Vision. Some of her many roles included employer group benefit educations and presentations, and group enrollment implementations.
Stephanie is proud of the personal touch she can deliver to her clients and strives on the dedication she will give to each and every client. Her goal is to build and maintain strong, long lasting relationships with each and every one of them. She prides herself on getting answers and always following through, she is always willing to help and go that extra mile to ensure the well-being of her clients. Stephanie is a licensed life & health agent in New Hampshire. She is very excited to be working with our team of Account Executives at CGI.
Tyler BrownAccount Executive
Tyler BrownAccount Executive Email: Click here Phone: (603) 232-9384 Office: New Hampshire
Tyler provides daily customer service and support to the small group, individual and Medicare Units. Tyler joined CGI in September of 2012. He graduated from the University of New Hampshire with a Bachelor’s Degree in Sociology and takes great pride in providing exemplary customer service and support to the small group, individual and Medicare units here at CGI.
Ashley HorlorEnrollment Specialist
Ashley HorlorEnrollment Specialist Email: Click here Phone: 207-730-7222 Office: New Hampshire
Ashley joined CGI in July of 2017 after working for several years in the banking and customer service industries. Her experience in finance has provided her with the skills necessary to pay close attention to detail, which helps her to give clients exemplary support in her role as an Enrollment Specialist. Ashley takes pride in ensuring that each individual employee and situation is handled with care throughout their enrollment process, and whenever any questions or concerns regarding their benefits may arise.
MariCarmen SantanaAccount Manager
MariCarmen SantanaAccount Manager Email: Click here Phone: 603-232-9340 Office: New Hampshire
Prior to joining CGI in August of 2018, MariCarmen worked as a business banker at a local bank as well as other roles in the customer service industry. Her experience in business and finance has given her great attention to detail and allows her to service her customers and Account Executives professionally and accurately. Her role at CGI as an Account Manager is to continue her success in customer service by providing support and expertise to all of her clients.